how do you comfort a friend?

i don't have a lot of experience with loss, and frankly, i don't want to. however, since i have no experience, how do i help a friend who is experiencing it? i feel like there are egg shells all around me, if i make the wrong move... CRACK!
bottom line, i just want my friend to know that i care about her and will do whatever i can to make the hurt go away. i hope this card helps.
i got the inspiration for this card from shannon E on SCS. i used a full sized 5x7 white card base. top of card background is stamped with multiple stamps. small flower is from the SU set "delight in life" (sell-a-bration 2007) and i colored them with water color pencils; vines are from different $1 michaels sets; main flowers are from the SU set "happy harmony" (sell-a-bration 2007) and are clear embossed. bottom paper is from that huge 'unknow' pile and is embossed with my swirly cuttlebug folder, then sanded. i don't have the inverted corner rounder, so i used my little circle punch and punched only part of the circle on the edges of the white (w/ ink distressed so saffron). sanded some brads to put on the LLace cardstock (also ink distressed). ribbon is $1 michaels ribbon, can't remember where i got the swirly paperclip. it all came together so nicely!
if she smiles and understands that i don't have the right words but wish i did, it's a step. she will always have my ear, friendship, and shoulder.